Thank you for shopping at thenailscollective.com. We hope you are satisfied with your purchase. For returns or refunds, please read the following policy.

Return Period

You can apply for a return or refund within 30 days of receiving the item. Applications submitted after 30 days may not be processed.

Return Conditions

To qualify for a return, the item must meet the following requirements:

The item is unused and in its original condition; The item’s original packaging is intact and includes all accessories and attachments; Valid order information or proof of purchase is available.

Returns or refunds are generally not supported in the following situations:

Problems caused by human error, misuse, or improper storage; Items that have been visibly used or affect resale; Damage caused by personal reasons.

Receiving the Wrong Item or Item with Quality Issues

If you receive the wrong item, item damaged in transit, or item with quality issues, please contact us as soon as possible after receiving the item and provide your order number and relevant photos. Upon confirmation, we will arrange a return, exchange, or refund for you.

Refund Processing

After receiving and inspecting the returned goods, we will notify you of the refund review result.

Once the refund is approved, your payment will be refunded to the original payment method. Due to varying processing times among different banks and payment institutions, refunds typically take 5-10 business days to arrive.

Contact Us

If you have any questions regarding refunds or returns, please feel free to contact us:

THE NAILS COLLECTIVE INC.
977 Torringford East St
Torrington, CT 06790
United States

Email: danielli@thenailscollective.com

Phone: +1 (475) 294-0601