1. Which areas do you ship to?

Currently, we only offer delivery within the United States and do not support international shipping.

  1. How long does it take to ship after I place my order?

All orders will be processed and shipped within 1-3 business days after payment confirmation.

  1. How long does it take for my order to arrive?

After shipment, it is expected to arrive in most areas of the United States within 3-7 business days. The exact time may vary depending on the delivery address and logistics status.

  1. How can I track my order?

After your order is shipped, we will send you tracking information via email. You can check the package status using the tracking number in the email.

  1. Can I cancel my order?

If your order has not yet shipped, please contact us as soon as possible. We will do our best to assist with cancellation. If your order has already shipped, you will need to follow the return process.

  1. What should I do if I receive a damaged item?

If the item is damaged in transit or you receive the wrong item, please contact us as soon as possible after receiving the item and provide your order number and relevant photos. We will handle it for you promptly.

  1. Can I apply for a return or refund?

Yes. You can apply for a return within 30 days of receiving the goods. The goods must be unused and retain their original packaging and accessories.

  1. How long does it take for the refund to arrive?

Once the refund is approved, it will be returned to the original payment method. Generally, the refund will arrive within 5-10 business days, depending on your payment institution.

  1. Which payment methods are supported?

We support a variety of secure online payment methods. Available payment methods will be displayed on the checkout page.

  1. Do I need to register an account to place an order?

Not necessarily. Depending on the checkout page settings, you can choose to register an account or complete the purchase directly as a guest.

  1. How do I contact customer service?

If you have any questions, please contact us through the following methods:

Email: danielli@thenailscollective.com

Phone: +1 (475) 294-0601

Our customer service team will respond to your inquiry within 1-2 business days.

  1. Why is my order delayed?

In rare cases, delivery may be delayed due to weather, holidays, busy logistics, or other force majeure events. We will continue to monitor your order and provide you with the latest logistics information.